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Terms of Service

BRISKET CASE – TERMS OF SERVICE, SHIPPING & RETURNS

Last Updated: January 1, 2026

BUSINESS INFORMATION

Brisket Case Co.
Nanton, Alberta, Canada
Postal Code: T0L 1R0

📞 403-862-7095
📧 orders@brisketcase.com

OVERVIEW

Brisket Case Co. (“Brisket Case,” “we,” “us,” or “our”) sells food and household products directly to customers through www.brisketcase.com.

By accessing our website or placing an order, you agree to these Terms of Service, including our Shipping and Returns policies outlined below.

ORDERING & PAYMENT

  • All orders must be paid in full at the time of purchase

  • We reserve the right to refuse or cancel orders at our discretion

  • Product availability is subject to supplier inventory

DELIVERY METHOD

Local Delivery – Seller Delivered

  • Orders are delivered directly by Brisket Case

  • We do not ship by courier or postal service

  • Delivery is available only within our approved local delivery areas

ORDER CUTOFF & DELIVERY SCHEDULE

  • Orders placed by Monday at 12:00 PM (noon) MST are delivered on Wednesday

  • Orders placed after the cutoff are delivered on the next scheduled delivery cycle

  • Delivery dates are confirmed after an order is placed

DELIVERY RESPONSIBILITIES

  • Many products are frozen or perishable

  • A customer (or designated recipient) must be available to receive the order

  • Once delivered, responsibility for proper storage transfers to the customer

If a delivery cannot be completed:

  • The order may be returned to our facility

  • The customer must arrange pickup within the timeframe provided

RETURNS & REFUNDS (GOOGLE-COMPLIANT POLICY)

FINAL SALE – NO RETURNS AFTER SIGN-OFF

Due to the nature of our products:

  • All sales are final

  • No returns or refunds are permitted once an order has been delivered and signed off, or picked up

  • This includes frozen, refrigerated, and perishable items

ORDER VERIFICATION

Customers are responsible for:

  • Reviewing their order at the time of delivery or pickup

  • Reporting any issues before signing off

Once an order is accepted, it is considered complete and final.

ERRORS & SHORT SHIPMENTS

  • If an error or missing item is identified at the time of delivery or pickup, Brisket Case will work with the supplier to correct the issue where possible

  • No claims will be accepted after sign-off

FOOD SAFETY DISCLAIMER

Brisket Case sources products from licensed third-party suppliers.
We do not manufacture products and do not inspect or alter items prior to delivery.

Brisket Case is not responsible for:

  • Improper storage after delivery

  • Product handling by the customer

  • Illness or damage resulting from misuse or mishandling

LIMITATION OF LIABILITY

To the fullest extent permitted by law, Brisket Case shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or services.

CHANGES TO PRODUCTS & PRICING

  • Prices and availability may change without notice

  • We reserve the right to discontinue products at any time

GOVERNING LAW

These Terms are governed by the laws of the Province of Alberta, Canada.

CONTACT

Questions regarding orders, delivery, or these Terms may be directed to:
📧 admin@brisketcase.com

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